Frequently asked questions
Before you
get started.
Useful answers about delivery platform support, monthly fees, merchant accounts and what is actually included.
What is delivery app marketing?+
Delivery app marketing focuses on how your restaurant or takeaway is presented and promoted on third-party ordering platforms. This may include menu structure, imagery, descriptions, promotional planning, customer offers and performance reviews, where platform tools and account permissions allow.
Which delivery platforms can you work with?+
MARQ can review merchant listings and menus for Uber Eats, Deliveroo and Just Eat, subject to the editing and reporting tools available in your account. We focus on information accuracy, categories, dish descriptions, photo quality and promotional options. We are independent of all three platforms.
Does the monthly fee include paid promotions?+
No advertising spend, boosted placements, discounts funded by the restaurant, third-party platform fees or applicable taxes are included unless explicitly agreed in writing.
Do you guarantee more orders or a higher ranking?+
No. Ordering volumes and visibility depend on demand, competition, customer reviews, location, trading hours, delivery availability and the platforms’ own systems. We provide planning and optimisation, not guaranteed outcomes.
Do I need to give you access to my delivery accounts?+
Some work may require merchant-account access, ideally using appropriate permissions rather than sharing passwords. We will agree the access and data required before starting.
How quickly can changes appear?+
Some menu updates can be made quickly once approved, but platform reviews, imagery approvals and campaign availability can affect timing. Any schedule is confirmed after checking your accounts.
Can you help with my menu descriptions and photography?+
Yes. We can review existing food photographs, create a priority dish shot list, plan food styling and discuss coordinating an on-site photo shoot. Photo-shoot production, travel and editing are not automatically included in the £250, £450 or £700 monthly fees; they are quoted separately unless agreed in writing.
Are the £250, £450 and £700 plans fixed packages?+
These are advertised starting monthly management fees with indicative service levels. MARQ confirms the precise tasks, deliverables, capacity and contract terms in a written proposal before work begins.
Can you manage more than one location or restaurant brand?+
Yes, multi-site and multi-brand requirements can be discussed. Additional locations may change the appropriate service level and cost.
Does this replace a restaurant website or SEO?+
No. Delivery-platform activity supports marketplace discovery and ordering, while a restaurant website, local SEO and other marketing channels serve different roles. We can discuss how those channels fit together.
What does Uber Eats optimisation involve?+
We review merchant information, menu categories, dish descriptions, available item options, food images and relevant promotional opportunities. Actual editing and reporting options depend on your Uber Eats merchant account.
How is Deliveroo optimisation different?+
Deliveroo has its own merchant workflows and customer-facing menu presentation. We assess category order, item naming, imagery, add-ons and promotions according to the settings available in your account, rather than assuming another app's format will work unchanged.
Can MARQ improve our Just Eat listing and menu?+
We can help review Just Eat restaurant information, descriptions, categories, menu imagery and available promotional options. Changes depend on merchant permissions, account configuration and platform policies.
Can I book a food photo shoot without monthly management?+
You can ask us about a standalone food-photography project. We would confirm the location, dishes, shot count, creative direction, photographer availability, deliverables and a separate price before work begins.